Troubleshooting

Find your symptom below. Each one says what usually causes it and how to fix it. Messages Konkat shows are quoted exactly so you can search this page for them.

Signing in and seeing projects#

“Wrong email or password.”#

Cause: a typing mistake, or the login was switched off (Active unticked).

Fix: an Owner or Admin opens the person in People, checks Active (can sign in) and types a New password. See Team and people.

“You have not been added to a project yet. Ask your admin.” or I can’t see a project#

Cause: projects are visible only to people on their Team. Owner and Admin account types are no exception.

Fix: a project Owner or Admin adds the person under Project setup → Team. Then the person pulls down to refresh, or signs out and in. See Security and access.

A screen or button is missing#

Cause: the menus, the + button and screen buttons only show what your role on this project allows. Your role may be different on another project.

Fix: check your role at the top of the left menu (“You are … here”) or in More. Ask the owner to change your role or tick the needed action on your custom role. See Roles and permissions. On a computer, Drawings & BOQ appears in the left menu only for people who can edit drawings — use Find to reach it otherwise.

Saving#

“Your role on this project doesn’t allow this.”#

Cause: the action isn’t part of your project role — for example a Supervisor trying to edit the plan, or approving a material request without that right.

Fix: ask someone who can, or ask the owner to change your role.

“No signal — this wasn’t saved.” / “Couldn’t reach the server — this wasn’t saved.”#

Cause: no connection, or the server is not reachable. Konkat never stores unsent entries for later.

Fix: keep the screen open, wait for “Back online” and press Save again. If the phone has signal but the second message keeps appearing, the server may be down — tell your administrator. See Weak signal and offline.

“Only the project owner, or someone the owner allowed, can correct or delete site logs.”#

Cause: you are changing someone else’s daily log, or one from an earlier day, or an earlier day’s workers sheet.

Fix: ask the owner, or the owner can tick Can correct logs for you on the Team. See Corrections.

“Give a reason for the correction — it is kept in the project record.”#

Fix: fill in Reason for the correction (or “Why is it being deleted?”) and save again.

“There is already an end-of-day summary for this task on …”#

Cause: only one end-of-day summary is allowed per task per day.

Fix: choose Open to edit to change the existing one, or send a snapshot instead.

“A photo is required to mark ‘…’ done.”#

Cause: this task requires a completion photo.

Fix: add a photo with Camera or Choose photos, wait for it to upload, then mark done.

“This task is tracked per floor or flat — update those instead.”#

Fix: on Update progress, mark the individual floors or flats as started or done rather than the whole task.

Stock#

“Not enough Cement OPC 53 in Sunrise Residency — site store: 40 in stock, 60 needed.”#

Cause: a Used on site or Transfer entry takes out more than the store has.

Fix: first record the missing receipt (Stock in, or Receive delivery on the purchase order), or a transfer in from another store. If the physical count is different, use Count correction. See Stock movements.

A stock line shows below zero#

Cause: material used in a daily log is always taken from the site store, even if the delivery hasn’t been entered yet.

Fix: record the receipt. The line goes back to normal by itself.

Sign-off, units and photos#

Finished work doesn’t appear in Sign-off#

Cause: the task does not have Needs sign-off ticked (so it went straight to Done), or you are not allowed to sign it. If people are named on the task, only they (and Owners and Admins) can sign it; otherwise anyone with Can sign off on the Team can.

Fix: open the task form and tick Needs sign-off (and name who signs) for future work. The Sign-off menu item appears only for people with Can sign off on the Team (Owners and Admins always), so tick it for anyone who signs. You can also tap Awaiting sign-off on the dashboard. See Sign-off.

“This unit already has progress recorded — it can’t be removed.”#

Cause: Konkat never deletes a unit that has history: progress, daily logs, QC, a booking, a lead, a complaint, stock entries or delays recorded against it. When removing several, these are listed as “kept because work is recorded”.

Fix: keep the unit and rename it or change its type in the units table instead. See Units table.

A photo won’t upload#

• “Photo is larger than 15 MB.” — the file is too big. Take it with the in-app camera or choose a smaller picture; Konkat normally shrinks photos before upload.
• “No signal — upload failed. Tap Retry when you have a connection.” — tap Retry once you have signal.
• Upload stuck on iPhone — close other apps and add photos a few at a time. Konkat sends the original if the phone can’t shrink it.

App, updates and reports#

The screen looks old after an update#

Cause: the phone or browser is still running the previous version.

Fix: tap Reload on the bar “A new version of Konkat is ready.” If there is no bar, close the app fully and open it again, or reload the browser page. Compare the build number at the bottom of More or the left menu. Administrators: make sure bench --site <site> clear-cache was run. See Updating Konkat.

The install button is missing or only shows a message#

Cause: the app is already installed and open from its icon (the button is hidden then); or the address is http:// (install needs https://); or you are on iPhone (install is through Safari’s Share menu); or the link opened inside WhatsApp’s or Gmail’s browser.

Fix: open the https:// address in Chrome (Android) or Safari (iPhone) and follow Install the app. Administrators: see HTTPS and app install.

The “No signal — showing what was last loaded” bar#

Cause: the phone could not reach the server, so Konkat is showing saved copies.

Fix: move to better signal or switch Wi-Fi/mobile data, then pull down to refresh. The bar disappears by itself when “Back online” shows.

Open PDF does nothing or shows an error#

Cause: the browser blocked the new tab, there is no connection, or PDF printing (wkhtmltopdf) isn’t working on the server.

Fix: allow pop-ups for the Konkat address; try Preview on screen. If preview works but the PDF fails, the administrator should check wkhtmltopdf.

Nobody gets “Confirm materials” notices#

Cause: nobody has Confirms materials ticked on the Team, or the server’s scheduler is off.

Fix: tick it for the right people. Administrators run bench --site <site> enable-scheduler. See Notifications.

“Screen error: …” message#

Fix: pull down to refresh or reload. If it keeps happening on the same screen, note what you tapped and send the message text to your administrator.

Related: FAQ · Glossary · Security and access